Frequently asked questions.

What services does Chall3nge313 provide?
Chall3nge313 offers a blend of guided hiking adventures and specially curated Umrah packages. We provide a unique travel experience for those seeking both adventure and spirituality.
How is Chall3nge313 different from other travel companies?
We combine the thrill of hiking with the spiritual journey of Umrah, catering to the needs and interests of Muslim travelers, with a focus on halal accommodations, prayer facilities, and mindful travel.
Do you accommodate group bookings for families or friends?
Yes, we welcome group bookings! Whether it’s a hiking trip or an Umrah pilgrimage, we can create custom experiences for families, friends, or larger groups.

Are the hiking trails suitable for beginners?
We offer trails for all fitness levels. Our guides assess the difficulty and provide appropriate guidance, whether you're a first-time hiker or an experienced adventurer.
Is the hiking experience designed to be halal-friendly?
Absolutely. Our hiking trips ensure halal-friendly services, including scheduled prayer times, prayer spaces, and halal meal options throughout the journey.
What gear should I bring for a hiking trip?
You’ll need appropriate footwear, comfortable hiking attire, and personal items like a water bottle and sunscreen. We also provide a checklist before each hike to help you prepare.
Are children and older adults allowed on hiking trips?
Yes, we offer family-friendly hiking trips. Our team assesses each participant’s ability to recommend the most suitable trails.
How do I prepare physically for a hiking trip?
We recommend a few weeks of light to moderate cardio exercises, such as walking or jogging, to help build stamina for hiking.

What’s included in your Umrah packages?
Our Umrah packages include accommodations, transportation, guided Umrah rituals, and curated activities to help you make the most of your spiritual journey.
Are Umrah packages flexible with hiking add-ons?
Yes, we offer flexible packages where you can combine Umrah with a variety of hiking excursions in the beautiful natural landscapes around the holy cities.
What halal-friendly amenities are provided during the Umrah trip?
We ensure halal accommodations, prayer arrangements, and meal services for all travelers. Our packages also include additional facilities, like daily religious guidance sessions.
Do I need to prepare physically for Umrah?
Since Umrah involves physical exertion, we recommend a few weeks of light exercise. Walking or gentle cardio can help prepare you for Tawaf and Sa’i rituals.
Can women join Umrah trips without a male guardian?
Our Umrah packages align with Saudi travel guidelines, which now allow women over 18 to travel independently for Umrah.

How do I book a trip with Chall3nge313?
You can book directly through our website by selecting your desired package. For customized trips, feel free to contact our team.
What payment methods do you accept?
We accept various payment options, including credit/debit cards, bank transfers, and secure online payment portals.
What is your cancellation and refund policy?
Cancellations are handled according to our terms and conditions. Refunds depend on the timing of your cancellation and the nature of the package.
Do you offer payment plans?
Yes, we provide flexible payment options. You can pay in instalments, ensuring ease and affordability.

How can I reach customer support?
Our support team is available by phone, email, and through our website’s contact form. We’re here to answer your questions and provide guidance at every step.
What health and safety measures do you follow?
Safety is a top priority. Our hiking guides are trained in first aid, and we provide necessary safety gear. During Umrah, we adhere to all health regulations to ensure your well-being.
Do you provide guidance for first-time travellers?
Absolutely. Our team is here to support you through every detail, ensuring you have a smooth and fulfilling experience, whether it’s your first hike or your first Umrah.